Refund Policy

Last Updated: October 27, 2025

Effective Date: October 27, 2025

1. Overview

At GiftFalcon.org, we are committed to providing high-quality educational services. This refund policy outlines the terms and conditions for refunds and cancellations of our educational offerings.

2. Free Educational Content

The majority of our educational content is provided free of charge, including:

• Basic learning modules and guides
• FAQ database and knowledge base
• Community forum access
• Newsletter and educational updates
• Standard customer support

Refund Applicability: Since these services are free, no refunds are applicable.

3. Paid Educational Services

For paid educational services that may be offered in the future, the following refund terms will apply:

3.1 Paid Learning Modules

• 7-Day Money-Back Guarantee: Full refund within 7 days of purchase if unsatisfied
• Completion Threshold: Refunds not available if more than 25% of content accessed
• Quality Issues: Full refund for technical problems preventing access

3.2 Expert Consultation Services

• 24-Hour Cancellation: Full refund if cancelled 24+ hours before scheduled consultation
• 12-Hour Notice: 50% refund if cancelled 12-24 hours before
• Same-Day Cancellation: No refund for cancellations less than 12 hours before
• No-Show Policy: No refund for missed appointments without notice

3.3 Certification Programs

• 14-Day Trial Period: Full refund within 14 days of enrollment
• Progress Limitations: Refunds not available after completing 30% of program
• Certificate Issued: No refunds after certificate completion

4. Refund Process

4.1 How to Request a Refund

1. Contact Support: Email [email protected] with your request
2. Provide Information: Include order number, purchase date, and reason for refund
3. Verification Process: Our team will verify eligibility within 2-3 business days
4. Processing Time: Approved refunds processed within 5-7 business days

4.2 Required Information

When requesting a refund, please provide:

• Full name and email address associated with the account
• Order number or transaction ID
• Purchase date and amount
• Detailed reason for refund request
• Any supporting documentation (screenshots, error messages)

4.3 Refund Methods

Refunds will be processed using the original payment method:

• Credit/Debit Cards: 5-10 business days to appear on statement
• Digital Wallets: 3-5 business days
• Bank Transfers: 7-14 business days
• Electronic Payments: 2-5 business days

5. Non-Refundable Items

The following items are not eligible for refunds:

• Downloaded digital materials after 30 days
• Completed consultation sessions
• Issued certificates and credentials
• Custom research or personalized content
• Services rendered in full

6. Cancellation Policy

6.1 Subscription Services

For any future subscription-based services:

• Cancel Anytime: No penalties for cancelling subscriptions
• End of Billing Cycle: Access continues until current period ends
• No Partial Refunds: No prorated refunds for partial months
• Reactivation: Can reactivate at any time

6.2 One-Time Purchases

For one-time educational purchases:

• Subject to refund policy timeframes above
• No automatic renewals or ongoing charges
• Lifetime access unless otherwise specified

7. Technical Issues and Quality Assurance

7.1 Platform Technical Problems

If technical issues prevent access to paid content:

• Immediate Resolution: We'll work to fix issues within 24 hours
• Extended Downtime: Automatic account credit for prolonged outages
• Unresolvable Issues: Full refund if problems cannot be resolved

7.2 Content Quality Issues

For content that doesn't meet quality standards:

• Full investigation of quality concerns
• Content updates or replacements when needed
• Refunds for materially defective content

8. Dispute Resolution

8.1 Internal Resolution

We encourage resolving disputes through direct communication:

1. Contact customer support for initial resolution attempt
2. Escalate to management if initial resolution unsatisfactory
3. Allow 7-10 business days for comprehensive review

8.2 External Resolution

If internal resolution is unsuccessful:

• Credit card chargeback rights may apply
• Consumer protection agency complaints
• Alternative dispute resolution services

9. Special Circumstances

9.1 Medical or Emergency Situations

We provide additional consideration for:

• Documented medical emergencies
• Military deployment
• Natural disasters affecting access
• Other extraordinary circumstances

9.2 Educational Institution Partnerships

Special refund terms may apply for:

• Bulk educational licenses
• Academic institution partnerships
• Corporate training programs

10. Important Limitations

11. Policy Changes

We reserve the right to modify this refund policy. Changes will be:

• Posted on this page with updated effective date
• Communicated to active users via email
• Applied to purchases made after the change date
• Not retroactively applied to existing purchases

12. Contact Information

Related Policies

For complete information, please also review:

• Terms of Service
• Privacy Policy
• Legal Information
• Disclaimer